How Canon’s custom-made strategy to downside fixing helped the corporate improve work productiveness


What was the necessity of Edelweiss?

Edelweiss Tokio Life Insurance coverage Pvt. Ltd. is a number one Life Insurance coverage Firm in India with greater than 58,000 brokers working in 116 branches, headquartered in Mumbai.

“Edelweiss was in search of a doc options supplier that might present excessive machine uptime, guarantee uniform service requirements throughout areas and supply sturdy safe machines that take up much less house. Briefly, they had been in search of a companion who may assist them improve EPO – Effectivity, Productiveness and Optimization throughout the group”, shared. Mr. Okay. BhaskariSenior Vice President, BIS Division, Canon India.


  • Frequent failures in printing infrastructure end in lack of enterprise and productiveness
  • Lack of integration between {hardware} and software program functions
  • Outdated Options within the Print Fleet
  • rising working prices

How did Canon strategy this downside?

Bhaskar stated Canon has important expertise in offering custom-made automation options in BFSI and different verticals throughout the nation. He stated, “Within the case of Edelweiss, we began with an in-depth examine of the necessities of the corporate. These embody person pain-points when it comes to machine uptime, printing pace, expectations from new distributors and projected progress outlook for Edelweiss. Understanding was concerned. Accordingly, our custom-made answer backed with proof of idea was designed with give attention to fleet administration, person comfort and total value discount. After profitable efficiency, we now have constructed 10 Inspired to strive the product for a interval of days.

All of those elements contributed to Edelweiss deciding on Canon as its doc options supplier.

  • Optimized answer with Canon’s ImageRunner A4 and A3 MFD’s and DR-C225II doc scanners
  • Profit from Canon’s patented applied sciences
  • Optimum working value and approx 98% machine uptime
  • huge service help community

End result

  • elevated enterprise productiveness
  • Sturdy machines and elimination of breakdowns as a consequence of centralized service help
  • Good compression measurement output from Doc Scanner to DMS
  • higher person expertise

expressing his views,

Mr. Sharad SawantSenior Supervisor, IT, Edelweiss Tokio Life Insurance coverage stated,

“Partnership with Canon has been vital to us and our progress figures communicate volumes about our success. Doc administration has by no means been simpler and Canon merchandise simplify processes because of their seamless operation. Whereas we now have finished this for ourselves. To carry out the duty rated different OEMs, Canon’s person pleasant, safe and price efficient merchandise constructed on superior applied sciences make it a vital companion to fulfill all our enterprise wants.

Challenges hindering progress and growth

Initially, when Edelweiss Tokio Life Insurance coverage began operations within the nation, they labored with a 3rd get together vendor for procuring and servicing their enterprise imaging infrastructure. This partnership was efficient until the time Edelweiss had just a few (6-7) department places of work within the nation, however because the group expanded and regularly crossed 100 branches throughout India, their necessities elevated manifold . The growth additionally noticed operational challenges that wanted to be addressed urgently and couldn’t be met by their then present vendor.

Edelweiss wished a companion that might help the evolving wants of the group by offering best-in-class safe machines and a companion that might present fast service administration.

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Canon India, being the trusted print and digitization companion for many of the firms within the BFSI section, brings with it important experience within the insurance coverage sector. Optimized options for Edelweiss embody compact and quick 35 PPM A4 MFD with excessive pace DR-C225II doc scanner for digitization of buyer KYC information for department places of work. For Head Workplace, a picture RUNNER ADVANCE 35 PPM A3 MFD with McAfee Embedded Safety was really helpful for ransomware and firmware tamper safety.

Canon’s ImageRunner A4 MFD completely matches the group’s wants – a robustly designed, cost-effective, compact gadget confirmed to be good for department places of work. For the top workplace, the ImageRunner Advance supplies all-round information and community safety, because of Canon’s on-demand fixing expertise, with 35 ppm fast start-time and optimum energy consumption.

Canon DR-C225II Doc Scanner is able to scanning 25 sheets per minute, and therefore is ready to care for the growing digitization wants of the group. Combining distinctive design and modern options, it presents reasonably priced scanning with out compromising on efficiency.

It may be used to scan several types of paperwork, akin to ID playing cards, A4 measurement paperwork, authorized measurement paperwork and even A3 measurement paperwork utilizing the folio scanning characteristic.

With service presence in round 1,000+ areas, Canon India was in a position to make sure environment friendly and immediate service at distant branches.

What impact did Canon’s answer have?

Following the profitable set up of Canon’s machines, Edelweiss Tokio Life Insurance coverage noticed important good points in fleet administration leading to a diminished carbon footprint in addition to important energy financial savings. Bhaskar talked about how “the implementation of a brand new answer at instances generally is a problem for the customers. To attenuate any inconvenience to the top customers, we now have taken steady suggestions from customers in addition to adjustments to Ensured to care for the administration. In consequence, customers noticed a big enchancment of their printing expertise in addition to a rise of their productive working hours. Furthermore, the administration has acquired related suggestions from branches throughout the nation.”

massive smile with canon

With the profitable setup of Canon’s MFD, there was a big improve in work productiveness throughout all branches of Edelweiss Tokio Life Insurance coverage. Elevated potential to handle workloads, higher print high quality, sturdy and sturdy {hardware} and elevated uptime of the machine had been a number of the elements that contributed to a profitable outcome.

Edelweiss’s partnership with Canon has exceeded their expectations by delivering unmatched enterprise outcomes by way of efficient administration of workers’ workloads and printing and scanning necessities with top-notch providers. This case is for them a quintessential instance of end-to-end service supply by a enterprise companion. Purchasers with the correct mix of options from enter to output sure enterprise.

Dwelling as much as its dedication to make sure ‘buyer delight’, Canon has enabled Edelweiss Tokio Life Insurance coverage to successfully resolve its operational challenges, proving that ‘doing enterprise could be easier’ with Canon .


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